Message From CEO,
Dr Mary C H Quah

Greetings from all of us at LohGuanLye SPECIALISTS CENTRE.

It gives me great pleasure to introduce our Centre (LSC), a "One-Stop" Medical Centre providing a very comprehensive and up-to-date quality healthcare services and facilities ranging from prevention, diagnosis and treatment of a wide range of diseases and medical conditions to aesthetic procedures and health screening package in a warm and caring environment ideal for rest and recovery.

In line with our aspiration to be a leader in the healthcare industry and to provide quality healthcare, we are always undergoing continuous improvement to ensure that we provide you with the best in human resource and technology. With the opening of our 10 Storey New Wing in September 2009, (LSC) has again expanded to meet the needs of the people of Penang, the Northern Region and the neighbouring countries and in support of the government's effort to promote medical tourism and to make (LSC) the destination for healthcare internationally. With this New Wing, (LSC) has now created another landmark in Georgetown.

The 10-storey New Wing has a well-equipped oncology facility with modern technology, the PET-CT Scanner for early detection, staging and management of cancer and the Radiotherapy Unit, additional services and facilities, more clinics and beds (mainly single rooms), all with magnificent views for a more comfortable and pleasant recovery. With this expansion LSC now has 3 wings, namely the Main Wing, Diagnostic Wing and Women & Children's Wing with Fertility (IVF) Services, and a total of 276 beds and also a Daycare with 21 beds. The Electronic Medical Record System was also implemented to facilitate a more efficient management of patients' records.

We have achieved various internationally recognized quality standards and accreditations, recognitions and prestigious awards as follows:

• Winner of World Stroke Organization (WSO) Angels Awards Q4, 2020 Platinum Status, Q2, 2021 Platinum Status, Q2, 2022 Platinum Status and Q2, 2023 Platinum Status

• Winner of World Stroke Organization (WSO) Angels Awards Q2 & Q3, 2020 Gold Status & Q1, 2023 Gold Status

• Winner of the prestigious Kwang Wah Yit Poh Dr Sun Yat-Sen Spirit Award 2018 (Gold Award)

• Winner of the Prestigious Guang Ming Excellent Enterprise Award 2017 (Diamond Award)

• Winner of the prestigious BrandLaureate SMEs Best Brand Award President's Award - Healthcare Hospital 2015-2016

• Winner of the prestigious Rose of Paracelsus Award 2016, an award that symbolizes exemplary medical practice, jointly established by European Medical Association (EMA) and European Business Assembly (EBA) to honour prominent regional medical institution. LohGuanLye Specialists Centre also received EMA (Brussels, Belgium) Certificate for Best Medical Practice, as a reliable Healthcare Provider and for its sustainable professional reputation.

• The Winner of the Sin Chew Business Excellence Awards 2014 for 3 categories:
- "Business Sustainability Excellence Award" for enterprise in business for at least 3 generations.
- "Product & Services Excellence Award" for sustaining excellent and quality services.
- "CSR Excellence Award" for strong Corporate Social Responsibility.

• Winner of the prestigious Enterprise 50 Award 2014 (Ranked 3rd). The award denotes the pinnacle of success in the arena of business and entrepreneurship - the creme de la creme of Malaysian SMEs who inspires others through its determination, vision, leadership and accomplishments.

• "4-STARS" in SME Competitive Rating for Enhancement (SCORE) by SME Corporation Malaysia for European Quality Award.

• Europe Business Assembly Awards, Vienna 2012 for European Quality Award.

• Europe Business Assembly Awards, London 2012 for Best Enterprises in Healthcare, Malaysia.

• The Bizz 2012 for World Business Leader in business excellence; awarded by the World Confederation of Businesses, in Miami, USA.

• The Star Business Awards (SOBA) 2012, Silver Award for Best in CSR.

• INPenang Awards 2012 for Top Hospitals.

• The Brandlaureate-SMEs Chapter Awards 2010 for Best Brand in Healthcare - Hospital.

• 2nd Malaysia Independence Award 1957 in 2010 for Malaysia's Prominent Products & Services.

• CHT INPenang Best Brand 2009 by CHT Network.

• SMB Recognition Award 2006 for Service Excellence by SMI Malaysia.

• ISO 9001 : 2008.

• The Full 4-Year Hospital Accreditation by Malaysian Society for Quality in Health (MSQH) which is affiliated with the International Society for Quality in Healthcare (ISQua) in July 2013.

In addition we have also been credited to be among the leader in the following areas:

• One of the first private hospital in Northern Region to install Intraoperative Radiotherapy - IORT in August 2017.

• One of the first private hospital in Malaysia to install the AlluraClarity FD 10/10 Biplane Angiography System, the most advanced Cardiovascular Imaging and Intervention System in March 2016

• One of the first private hospitals in the Northern Region to install the 3T 70cm wide bore MRI in October 2013.

• One of the first private hospitals in the Northern Region to install the PET-CT Scanner in September 2009.

• One of the first centres in the Northern region to offer the Cochlear Implant Programme, a gift of hearing to those in need and Vertigo Clinic in 2007. Since starting the programme in May 2005, we have achieved a few breakthroughs including the oldest implant case in Malaysia, a 78 years old ex-professor done in August 2007 and the first bilateral implant case in Malaysia done in December 2007.

• A very comprehensive Rehabilitation Centre comprising of Physiotherapists, Occupational Therapists, Audiologists and Speech & Language Therapists / Auditory Verbal Therapists / Swallowing Therapist to enhance your quality of life. Together with our Paediatricians and Psychologists we also have a One-Stop Centre for children with special needs.

Although LSC is always up-to-date with modern technology, it never fail to ensure that the team still maintain the human touch and continue to always render patient care with compassion and do not compromise patient care and outcome.

LSC is proud and thankful to have a team of caring, committed and dedicated Management, Doctors, other Medical Professionals and Staff who worked very hard towards fulfilling its vision of "Your Hospital of Choice", its mission of "Commitment to Customer Service Excellence" and towards making LSC a leader in the healthcare industry, leading into the future.

Thank you for choosing LohGuanLye SPECIALISTS CENTRE.